Sneaker Basic Cleaning

We want to offer you fast and reliable shipping so you can enjoy your new sneakers as soon as possible. Here is the process for shipping and delivery:

1. Shipping confirmation: After you have placed your order, you will receive a shipping confirmation from us by email. In this email you will find a tracking number that you can use to track the shipping status of your order.

2. Preparing for shipment: We will process your order and prepare it for shipment as soon as possible. This usually takes 1-2 working days.

3. Delivery: As soon as your order is ready to be shipped, it will be handed over to our shipping partner. The delivery time depends on where you live and is usually 2-4 working days.

4. Receipt of delivery: Once you have received your order, please check the packaging and contents for damage. If there are any problems, please contact our customer service immediately.

We also offer expedited shipping if you need your order faster. The delivery time is 1-2 working days.

If you have any further questions about shipping or delivery, please do not hesitate to contact our customer service. We are glad to help you.

Thank you for your order and have fun with your new sneakers!

If you are not satisfied with your purchase, we offer you an easy way to return items. Here is the process for a return:

1. Contact our customer service: If you want a return, please contact our customer service. You can reach us by email, telephone or the contact form on our website.

2. Receive return instructions: After you contact us, we will email you return instructions. In this guide you will find all the information you need for the return.

3. Prepare the return: Please pack the item in the original packaging or similar packaging and enclose the return instructions. Please make sure that the item is in perfect condition and shows no signs of wear.

4. Send the return: Take the package to a courier of your choice and send it back to the address given on the return instructions. Please note that you will have to bear the costs for the return.

5. Get the refund: Once we receive the returned item, we'll check it to make sure it's in perfect condition. If everything is fine, we will refund you the purchase price. Please note that this can take up to 14 days.

We hope that we were able to help you with this process. If you have any further questions, please do not hesitate to contact our customer service.